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Terms & Cancellation Policy

Clear guidelines for a smooth and enjoyable experience with Mangrove Memories

Booking Terms

  • Availability:

    All bookings are subject to availability. We recommend booking in advance.

  • Payment Requirement:

    Half payment must be made to confirm your booking.

  • Pricing:

    All prices are inclusive of activity charges and basic safety gear.

Cancellation & Refund Policy

Important Notice

No refunds will be provided for advance payments.

Weather & Safety Cancellations

Your safety is our priority. Cancellation may happen due to:

  • Adverse weather
  • Safety concerns
  • Unforeseen issues

We will offer:

Full refund

Reschedule

Customer Responsibility

Punctuality

Arrive on time. Late arrivals may reduce activity duration.

Safety Instructions

Follow all guide instructions for safety.

Equipment Care

Damage due to negligence may be chargeable.

Health & Fitness

Inform us of any medical conditions before starting the activity.

Questions or Concerns?

If you have questions about our policy, contact us:

Last Updated: January 2025